Outage in UC San Diego

Password.ucsd.edu

Resolved Minor
November 18, 2024 - Started about 1 month ago - Lasted 3 days
Official incident page

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Outage Details

ITS is investigating possible issues with the password reset tool on password.ucsd.edu. Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Components affected
UC San Diego SSO
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/20/2024 03:39PM

ITS has confirmed that the issues affecting Password.ucsd.edu have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

MONITORING about 1 month ago - at 11/18/2024 04:03AM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 11/18/2024 02:48AM

There are two servers hosting the web site and we removed the live server so that the standby server took over. Will continue to monitor.

INVESTIGATING about 1 month ago - at 11/18/2024 01:34AM

ITS is investigating possible issues with the password reset tool on password.ucsd.edu. Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

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