Outage in UC San Diego

CMS now requires VPN connection

Resolved Major
December 23, 2024 - Started 10 days ago - Lasted 10 days
Official incident page

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Outage Details

The CMS is experiencing issues when trying to process page edits. Campus Platform Services is working on the issue. Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Components affected
UC San Diego Academic Services
Latest Updates ( sorted recent to last )
RESOLVED about 9 hours ago - at 01/02/2025 07:33PM

ITS has confirmed that the issues affecting CMS now requires VPN connection have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

MONITORING 10 days ago - at 12/23/2024 11:49PM

EFFFECTIVE IMMEDIATELY - VPN is required for CMS login
We've revised the CMS login requirements in response to a security incident. You will now need to log into the VPN first, then log into the CMS to begin editing. The VPN requirement is expected to remain in place going forward.
Note: You may experience difficulty and slowness logging in over the next 24 hours as this configuration change updates across the network.
We apologize for the inconvenience.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

INVESTIGATING 10 days ago - at 12/23/2024 05:15PM

The CMS is experiencing issues when trying to process page edits. Campus Platform Services is working on the issue.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

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