Outage in UC San Diego

HANA Prod Currently Unavailable

Resolved Minor
January 02, 2025 - Started 3 days ago - Lasted about 5 hours
Official incident page

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Outage Details

The HANA production read only environment is currently unavailable. The DBA team is working to resolve. This impacts both Tableau and Cognos reporting environments. Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Components affected
UC San Diego Business Services UC San Diego Academic Services
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 01/02/2025 11:08PM

ITS has confirmed that the issues affecting Tableau and Cognos reporting have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

MONITORING 3 days ago - at 01/02/2025 07:34PM

We are continuing to monitor for any further issues.

MONITORING 3 days ago - at 01/02/2025 07:27PM

ITS has implemented a fix for the issues with Tableau and Cognos reporting . We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

INVESTIGATING 3 days ago - at 01/02/2025 06:28PM

The HANA production read only environment is currently unavailable. The DBA team is working to resolve. This impacts both Tableau and Cognos reporting environments.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Latest UC San Diego outages

Tableau failing to connect to HANA PROD - 1 day ago
Cognos is failing to connect to HANA PROD - 2 days ago
Unable to connect to UCSD WiFi - 3 days ago
CMS now requires VPN connection - 13 days ago
PADUA, CIPERB, and other applications are not accessible. - 24 days ago

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