Outage in UC San Diego

Tableau failing to connect to HANA PROD

Resolved Minor
January 03, 2025 - Started 3 days ago - Lasted 3 days
Official incident page

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Outage Details

ITS is investigating possible issues with Tableau failing to connect to HANA PROD. These services may be slow or unavailable at this time. The connection for Tableau is failing impacting all Tableau workbooks leveraging the activity hubs. Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Latest Updates ( sorted recent to last )
RESOLVED about 8 hours ago - at 01/06/2025 07:10PM

ITS has confirmed that the issues affecting Tableau connecting to HANA PROD have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

MONITORING 3 days ago - at 01/03/2025 10:12PM

ITS has implemented a fix for the issues with Tableau connecting to HANA PROD. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

INVESTIGATING 3 days ago - at 01/03/2025 05:40PM

ITS is investigating possible issues with Tableau failing to connect to HANA PROD. These services may be slow or unavailable at this time. The connection for Tableau is failing impacting all Tableau workbooks leveraging the activity hubs.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

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