Kaltura Media Gallery Access in Canvas

ITS has confirmed that the issues affecting Kaltura have been resolved.Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

ITS has implemented a fix for the issues with Kaltura's performance and it has returned to normal We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

We are monitoring an intermittent issue affecting Kaltura media access within Canvas. When users click on "Media Gallery," they are prompted to “authorize Kaltura 1.3 API access” to their Canvas accounts, after which they may encounter an “application error" message. The vendor is working to resolve the issue as quickly as possible.

In the meantime, users can access their course media by:

Using the Canvas Mobile App
Accessing videos through podcast.ucsd.edu (if applicable)
Logging into Canvas via https://ucsd.instructure.com (rather than canvas.ucsd.edu) to view video content.
Please note: ucsd.instructure.com should not become users' primary way of accessing Canvas, as some UC San Diego services and tools may not function properly outside of the official canvas.ucsd.edu environment. If users encounter issues using that URL, they should return to using canvas.ucsd.edu.

We are investigating an intermittent issue affecting Kaltura media access within Canvas. When users click on "Media Gallery," they are prompted to “authorize Kaltura 1.3 API access” to their Canvas accounts, after which they may encounter an “application error" message. The vendor is working to resolve the issue as quickly as possible.

In the meantime, users can access their course media by:
1. Using the Canvas mobile app, or
2. Visiting https://podcast.ucsd.edu (if applicable)

Note also that dual-stream videos may be inaccessible on mobile devices until resolved. We appreciate your patience and will provide updates as soon as more information is available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

We are investigating an issue affecting Kaltura media access within Canvas. When users click on "Media Gallery," they are prompted to “authorize Kaltura 1.3 API access” to their Canvas accounts, after which they may encounter an “application error" message. The vendor is working to resolve the issue as quickly as possible.

In the meantime, users can access their course media by:
1. Using the Canvas mobile app, or
2. Visiting https://podcast.ucsd.edu (if applicable)

Note also that dual-stream videos are inaccessible until resolved. We appreciate your patience and will provide updates as soon as more information is available.

Investigating: Kaltura Media Gallery Access in Canvas

We are investigating an issue affecting Kaltura media access within Canvas. When users click on "Media Gallery," they are prompted to “authorize Kaltura 1.3 API access” to their Canvas accounts, after which they may encounter an “application ...

Kaltura Media Gallery Access in Canvas

We are investigating an issue affecting Kaltura media access within Canvas. When users click on "Media Gallery," they are prompted to “authorize Kaltura 1.3 API access” to their Canvas accounts, after which they may encounter an “application ...