Outage in UC San Diego

Kaltura Media Gallery Access in Canvas

Major
April 26, 2025 - Started 17 days ago
Official incident page

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Outage Details

Kaltura Media Gallery Access in Canvas We are investigating an issue affecting Kaltura media access within Canvas. When users click on "Media Gallery," they are prompted to “authorize Kaltura 1.3 API access” to their Canvas accounts, after which they may encounter an “application ...
Components affected
UC San Diego Business Services
Latest Updates ( sorted recent to last )
MONITORING 14 days ago - at 04/28/2025 09:07PM

We are monitoring an intermittent issue affecting Kaltura media access within Canvas. When users click on "Media Gallery," they are prompted to “authorize Kaltura 1.3 API access” to their Canvas accounts, after which they may encounter an “application error" message. The vendor is working to resolve the issue as quickly as possible.

In the meantime, users can access their course media by:

Using the Canvas Mobile App
Accessing videos through podcast.ucsd.edu (if applicable)
Logging into Canvas via https://ucsd.instructure.com (rather than canvas.ucsd.edu) to view video content.
Please note: ucsd.instructure.com should not become users' primary way of accessing Canvas, as some UC San Diego services and tools may not function properly outside of the official canvas.ucsd.edu environment. If users encounter issues using that URL, they should return to using canvas.ucsd.edu.

MONITORING 14 days ago - at 04/28/2025 04:54PM

We are investigating an intermittent issue affecting Kaltura media access within Canvas. When users click on "Media Gallery," they are prompted to “authorize Kaltura 1.3 API access” to their Canvas accounts, after which they may encounter an “application error" message. The vendor is working to resolve the issue as quickly as possible.

In the meantime, users can access their course media by:
1. Using the Canvas mobile app, or
2. Visiting https://podcast.ucsd.edu (if applicable)

Note also that dual-stream videos may be inaccessible on mobile devices until resolved. We appreciate your patience and will provide updates as soon as more information is available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

INVESTIGATING 16 days ago - at 04/27/2025 06:28AM

We are investigating an issue affecting Kaltura media access within Canvas. When users click on "Media Gallery," they are prompted to “authorize Kaltura 1.3 API access” to their Canvas accounts, after which they may encounter an “application error" message. The vendor is working to resolve the issue as quickly as possible.

In the meantime, users can access their course media by:
1. Using the Canvas mobile app, or
2. Visiting https://podcast.ucsd.edu (if applicable)

Note also that dual-stream videos are inaccessible until resolved. We appreciate your patience and will provide updates as soon as more information is available.

INVESTIGATING 16 days ago - at 04/27/2025 06:28AM

Investigating: Kaltura Media Gallery Access in Canvas

We are investigating an issue affecting Kaltura media access within Canvas. When users click on "Media Gallery," they are prompted to “authorize Kaltura 1.3 API access” to their Canvas accounts, after which they may encounter an “application ...

INVESTIGATING 17 days ago - at 04/26/2025 08:20AM

Kaltura Media Gallery Access in Canvas

We are investigating an issue affecting Kaltura media access within Canvas. When users click on "Media Gallery," they are prompted to “authorize Kaltura 1.3 API access” to their Canvas accounts, after which they may encounter an “application ...

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