Outage in UC San Diego
VPN Client Errors or Invalid user
Resolved MinorIncident Report
ITS is continuing to investigate the cause of issues with VPN Client. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
12 months ago - at 05/02/2025 07:02PM
ITS has confirmed that the issues affecting VPN have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
MONITORING
12 months ago - at 05/01/2025 05:00PM
ITS has implemented a fix for the VPN. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
INVESTIGATING
12 months ago - at 04/30/2025 05:41PM
ITS is continuing to investigate issues with the VPN. Please continue to use the workaround posted earlier. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
MONITORING
12 months ago - at 04/30/2025 02:52PM
ITS has implemented a fix for the issues with VPN. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
INVESTIGATING
12 months ago - at 04/30/2025 12:21AM
We are continuing to investigate the VPN services. We do have a workaround for the issue. If you get the following error:
The VPN Pool you selected is invalid or you are not a member. Contact Admin support or retry
Our current workaround is to login by using the following format: username@general (example jsmith@general)
INVESTIGATING
12 months ago - at 04/30/2025 12:01AM
ITS is continuing to investigate the cause of issues with VPN Client. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
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