Outage in Udemy
Udemy Business MCP authentication issues
Resolved MajorIncident Report
Summary AI Generated
Udemy Business experienced authentication issues following a service migration that affected Single Sign-On (SSO) login for existing users and prevented new user sign-ups via SSO, with users encountering generic error messages or login page redirects. The incident also impacted MCP Server authentication for AI tool integrations within Udemy Business. All SSO login, sign-up, and MCP authentication issues were resolved after 2.8 hours, with users able to use non-SSO login methods as a temporary workaround during the outage.
We are currently investigating an issue affecting Single Sign-On (SSO) for some users following a recent authentication service migration.
At this time, most existing users can log in via SSO but may have experienced failures earlier.
New users attempting to sign up via SSO are still impacted. They may see a generic error message or be redirected back to the login page after attempting SSO.
We will provide updates here as we make progress.
As a temporary workaround, where available in your organization, users may log in using a non‑SSO method (e.g., email and password) while we complete our SSO remediation.
Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 03/12/2026 06:57PM
All SSO login/sign-up issues and Udemy Business MCP authentication issues have been resolved. Both standard SSO access and MCP-based AI tool integrations are now working normally.
INVESTIGATING
13 days ago - at 03/12/2026 04:35PM
SSO login has been restored. We are now focused on a remaining issue where some users cannot authenticate to the Udemy Business MCP Server for AI tool integrations. Our team is investigating and deploying fixes.
INVESTIGATING
13 days ago - at 03/12/2026 04:15PM
We are currently investigating an issue affecting Single Sign-On (SSO) for some users following a recent authentication service migration.
At this time, most existing users can log in via SSO but may have experienced failures earlier.
New users attempting to sign up via SSO are still impacted. They may see a generic error message or be redirected back to the login page after attempting SSO.
We will provide updates here as we make progress.
As a temporary workaround, where available in your organization, users may log in using a non‑SSO method (e.g., email and password) while we complete our SSO remediation.
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