Outage in Udemy
Course completion ratio is not updated
Resolved MajorIncident Report
Summary AI Generated
Udemy experienced a major issue where learner course progress displayed as incomplete in reports and dashboards even though students had already received completion certificates. The problem affected course completion tracking and reporting accuracy across the platform. The issue was identified, fixed, and gradually recovered over 80 hours before being fully resolved.
We are investigating an issue where learner course progress appears as less than 100% in reports and dashboards, despite the fact that they have already received completion certificates. Our engineering team is currently working to resolve it.
Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 04/02/2026 06:19PM
This incident has been resolved.
MONITORING
21 days ago - at 04/01/2026 10:04AM
We’re seeing gradual recovery in the course completion ratio. We will continue to monitor the results.
MONITORING
23 days ago - at 03/30/2026 11:09PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
23 days ago - at 03/30/2026 04:09PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
23 days ago - at 03/30/2026 10:07AM
We are investigating an issue where learner course progress appears as less than 100% in reports and dashboards, despite the fact that they have already received completion certificates. Our engineering team is currently working to resolve it.
Latest Udemy outages
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