Udemy experienced a major issue where learner course progress displayed as incomplete in reports and dashboards even though students had already received completion certificates. The problem affected course completion tracking and reporting accuracy across the platform. The issue was identified, fixed, and gradually recovered over 80 hours before being fully resolved.
This incident has been resolved.
We’re seeing gradual recovery in the course completion ratio. We will continue to monitor the results.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are investigating an issue where learner course progress appears as less than 100% in reports and dashboards, despite the fact that they have already received completion certificates. Our engineering team is currently working to resolve it.
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