Use cases
Software Products E-commerce MSPs Schools Development & Marketing DevOps Agencies Help Desk
Company
Internet Status Blog Pricing Log in Get started free

Outage in Udemy

Service disruption

Resolved Major
May 07, 2026 - Started 3 days ago - Lasted about 17 hours
Official incident page

Incident Report

Summary AI Generated

Udemy experienced a 16.7-hour service disruption caused by a third-party AWS infrastructure issue involving datacenter overheating due to cooling system failure. Logged-in users encountered errors when trying to sign in or watch content, with degraded performance and intermittent errors throughout the incident. The issue was resolved once AWS restored their cooling systems and datacenter operations returned to normal.

We are currently investigating an issue that may affect some logged-in users. Our engineering team is actively working to resolve it. We will provide updates as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 05/08/2026 05:57PM

The issue caused by a third-party infrastructure problem has been resolved. Systems are now back to normal, and services are running as expected.

We’ll keep monitoring closely, but things are looking good on our side.

MONITORING 3 days ago - at 05/08/2026 10:01AM

We are seeing recovery in all impacted areas of our site. We are continuing to monitor for any further issues.

MONITORING 3 days ago - at 05/08/2026 06:06AM

Amazon is starting to recover according to the latest updates, but we are seeing some elevated errors again. We are continuing to monitor.

IDENTIFIED 3 days ago - at 05/08/2026 03:30AM

Service disruption.

We are currently stable but still open to impact from the AWS issues. AWS is currently trying to restore a cooling system that caused an overheating event within the datacenter. Next schedule update is around 10pm PT.

You may see errors when trying to sign in or watch content.

It's still ongoing, we will share more updates as they come in.

Thank you for your patience.

IDENTIFIED 3 days ago - at 05/08/2026 02:12AM

We are currently experiencing service disruptions due to a third-party infrastructure issue. Some users may experience degraded performance or intermittent errors.

Current status:
We have identified the root cause and are working with our infrastructure provider to restore full service. We are seeing signs of recovery and expect continued improvement.

We apologize for the inconvenience and will provide updates as the situation progresses.

IDENTIFIED 3 days ago - at 05/08/2026 01:55AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 days ago - at 05/08/2026 01:19AM

We are currently investigating an issue that may affect some logged-in users. Our engineering team is actively working to resolve it. We will provide updates as more information becomes available.

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook