Outage in UiPath

Services of DU, AICenter, DataService and AutomationHub have issues. DataService, DU and AICenter recovered.

Resolved Minor
July 21, 2022 - Started over 3 years ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently experiencing issues with Document Understanding services due to a backend infrastructure incident. We are actively looking into it.
Components affected
UiPath Document-Understanding UiPath AI Center UiPath Data Service UiPath Automation Hub

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Latest Updates ( sorted recent to last )
IDENTIFIED over 3 years ago - at 07/21/2022 10:03AM

We are still working with Azure support to get the DB backup.

IDENTIFIED over 3 years ago - at 07/21/2022 08:25AM

AH service is restored for 80% of tenants in Europe. Other 20% of tenants are in the DB which is still not recovered yet. We are working with Azure support.

IDENTIFIED over 3 years ago - at 07/21/2022 07:38AM

We are still working on Automation Hub Service.

INVESTIGATING over 3 years ago - at 07/21/2022 06:53AM

Entity service is up in West Europe now.

INVESTIGATING over 3 years ago - at 07/21/2022 05:45AM

We are continuing to investigate this issue.

INVESTIGATING over 3 years ago - at 07/21/2022 05:29AM

DU service is operational now.

INVESTIGATING over 3 years ago - at 07/21/2022 05:10AM

We are continuing to investigate this issue.

INVESTIGATING over 3 years ago - at 07/21/2022 04:57AM

We are currently experiencing issues with Document Understanding services due to a backend infrastructure incident. We are actively looking into it.

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