Outage in UiPath
US - Maestro - HITL task creation failures within Maestros with HITL task SLA timers configured
Resolved MajorIncident Report
Summary AI Generated
UiPath Maestro in the US experienced a ~7-hour major outage where users were unable to create Human-in-the-Loop (HITL) tasks within Maestros that had HITL task SLA timers configured. The root cause was identified, and a fix was progressively rolled out over several hours. HITL task creation was fully restored on October 8, 2026, at approximately 4:29 AM UTC.
We are investigating reports of an outage impacting HITL task creation failures for Maestro in US.
Impact: Users may be unable to create HITL tasks.
Next update: Our teams are working to understand the cause and scope and will share updates as available.
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 10/08/2026 04:29AM
The fix for the issue impacting HITL task creation for Maestro with HITL task SLA timers configured in US has been fully rolled out. HITL task creation has returned to normal.
MONITORING
9 days ago - at 10/08/2026 03:28AM
We are rolling out fix for an outage impacting HITL task creation for Maestros with HITL task SLA timers configured in US and are working to mitigate the issue.
Impact: Users may be unable to create HITL tasks within Maestros with HITL task SLA timers configured.
Next update: Our teams are working to mitigate the issue and will share updates as available.
MONITORING
9 days ago - at 10/08/2026 02:29AM
We are rolling out fix for an outage impacting HITL task creation for Maestros with HITL task SLA timers configured in US and are working to mitigate the issue.
Impact: Users may be unable to create HITL tasks within Maestros with HITL task SLA timers configured.
Next update: Our teams are working to mitigate the issue and will share updates as available.
IDENTIFIED
9 days ago - at 10/08/2026 01:30AM
We have identified the cause for an outage impacting HITL task creation for Maestro in US and are working to mitigate the issue.
Impact: Users may be unable to create HITL tasks.
Next update: Our teams are working to mitigate the issue and will share updates as available.
IDENTIFIED
9 days ago - at 10/08/2026 12:29AM
We have identified the cause for an outage impacting HITL task creation for Maestro in US and are working to mitigate the issue.
Impact: Users may be unable to create HITL tasks.
Next update: Our teams are working to mitigate the issue and will share updates as available.
IDENTIFIED
9 days ago - at 10/07/2026 11:26PM
We have identified the cause for an outage impacting HITL task creation for Maestro in US and are working to mitigate the issue.
Impact: Users may be unable to create HITL tasks.
Next update: Our teams are working to mitigate the issue and will share updates as available.
IDENTIFIED
9 days ago - at 10/07/2026 10:16PM
We have identified the cause for an outage impacting HITL task creation for Maestro in US and are working to mitigate the issue.
Impact: Users may be unable to create HITL tasks.
Next update: Our teams are working to mitigate the issue and will share updates as available.
INVESTIGATING
9 days ago - at 10/07/2026 09:34PM
We are investigating reports of an outage impacting HITL task creation failures for Maestro in US.
Impact: Users may be unable to create HITL tasks.
Next update: Our teams are working to understand the cause and scope and will share updates as available.
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