Outage in Ultimate AI
Zendesk Service Degradation
Resolved MajorIncident Report
Our 3rd party Zendesk provider experiences an incident at the moment. That impacts Messaging and Chat across all their Pods. They identified that this may include missed chats, login failures and chat ticket routing delays.
More info can be found here https://status.zendesk.com/
We will post details as soon as we have more information or will provide updates every 30 minutes.
Components affected
Ultimate AI Zendesk ChatNeed to monitor Ultimate AI outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 06/20/2023 10:29AM
The incident has been resolved by Zendesk.
MONITORING
almost 3 years ago - at 06/20/2023 08:33AM
The Zendesk team expressed that they are observing increased stability as well as customers’ confirmation the situation has improved on their end with Chat and Messaging in All Pods.
We will provide another update in 60 minutes or once we have more information.
MONITORING
almost 3 years ago - at 06/20/2023 06:51AM
We are still closely monitoring the Zendesk status page: https://status.zendesk.com/
They expressed that they are observing significant recovery across all Pods for the impacted services in Chat and Messaging. Also, they are turning their attention to backfilling chats/messages that were interrupted during the incident.
IDENTIFIED
almost 3 years ago - at 06/20/2023 05:14AM
We are still closely monitoring the Zendesk status page: https://status.zendesk.com/
They expressed that they are working with their database vendor to identify and resolve the issues impacting Chat and Messaging across all Pods.
We will provide another update in 60 minutes or once we have more information.
IDENTIFIED
almost 3 years ago - at 06/20/2023 04:37AM
Our 3rd party Zendesk provider experiences an incident at the moment. That impacts Messaging and Chat across all their Pods. They identified that this may include missed chats, login failures and chat ticket routing delays.
More info can be found here https://status.zendesk.com/
We will post details as soon as we have more information or will provide updates every 30 minutes.
Latest Ultimate AI outages
Issue with Google Cloud Services - 10 months ago
Some conversations fail due to Open AI outage - 10 months ago
Some conversations fail due to Open AI outage - 10 months ago
Degraded performance on generative replies - 10 months ago
US customers unable to login using password - about 1 year ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
