Outage in Ultimate AI
Some AI Agents responding with technical error
Resolved Major
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Outage Details
Components affected
Ultimate AI Zendesk Support Automation Ultimate AI Giosg Automation Ultimate AI Freshchat Ultimate AI LiveChat.com CRM Integration Ultimate AI Zendesk Chat Ultimate AI Salesforce Ultimate AI SunshineLatest Updates ( sorted recent to last )
Our systems are back operating as normal, we confirmed the issue is resolved.
We have applied a fix and are noticing improvements, we are still monitoring affected AI Agents closely.
We have pinpointed the issue to be high latency API calls to OpenAI API. We are still doing further investigation and monitoring the issue.
We are currently investigating an issue on some AI Agents which are experience some technical issues and are not being able to work properly. The problem seems to affect only a subset of AI Agents.
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