Intermittent delays releasing print jobs and scanning

This incident has been resolved.

Telemetry and field reports have confirmed that the system has recovered and all operations are back to normal. We are monitoring the deployment closely and will move to resolve the incident shortly.

We have identified the cause of this issue and we are putting mitigation controls in place now. We will move this ticket into a Monitoring state once these controls are in place.

Next Update:
The next update will be in 60 minutes or as further information becomes available.

We are continuing to investigate this issue.

Incident details:

Identified: 8 June 2023, 07:20 UTC

Incident Scope:

Deployment(s): UK
Components affected: Printing, Email print, Scanning

Description:

We are investigating a performance issue which is intermittently impacting releasing print jobs through uniFLOW Online as well as scan job processing.
We have put measures in place to reduce the impact that this has, and we are investigating this further.

Next Update:

The next update will be in 60 minutes.

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