Notification of new incident. Performance and connections issues.

Hello Everyone,

Update: Incident Resolved.

Date/Time: September 11th, 12:40 pm UTC

We will review the findings and collected information from this incident to further improve our online services. There will be a postmortem published for Major (max 20 business days) and Critical (max 10 business days) incidents once a thorough investigation has been completed. For 'Critical incidents a preliminary postmortem will be published within 48 hours with initial findings).

We are sorry for the inconvenience this has caused.

Kind Regards
Online Operations Team

Update:
We are seeing that services are now recovering across the deployment.
Recovery of all services may take some time although we can already see a vast improvement.
We are now monitoring the recovery.

Next Update:
The next update will be in 1 hour.

Update:
Mitigation controls are still being put in place.

Next Update:
The next update will be in 1 hour or as new information becomes available.

Update:
We have identified a possible cause and mitigation controls are currently being put in place.

Next Update:
The next update will be in 1 hour or as new information becomes available.

Incident details:
We are investigating a performance issue which is reported from the field as tenants are slow or offline.

Start Time:
11th September 2023
8:30am (UTC) Approximately based on field reports and early telemetry review.

Incident Scope: 
UK Deployment

Description:
Customers may have issues with access to their tenant and general service performance.

Next Update:
The next update will be in 1 hour.