Outage in uniFLOW Online

Notification of new incident. Performance and connections issues.

Resolved Minor
September 11, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Incident details: We are investigating a performance issue which is reported from the field as tenants are slow and it is intermittently not possible to login to printers. Start Time: 11th September 2023 5:30pm (UTC) Approximately based on field reports and early telemetry review. Incident Scope: US Deployment Description: Customers may have issues with access to their tenant and general service performance. Next Update: The next update will be in 1 hour.
Components affected
uniFLOW Online Identification uniFLOW Online General Printing uniFLOW Online Reporting uniFLOW Online Other Services uniFLOW Online Scanning uniFLOW Online Mobile Printing
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/11/2023 09:00PM

Hello Everyone,

Update: Incident Resolved.

Date/Time: September 11th, 9:00 pm UTC

We will review the findings and collected information from this incident to further improve our online services.

We are sorry for the inconvenience this has caused.

Kind Regards
Online Operations Team

MONITORING about 2 years ago - at 09/11/2023 07:44PM

Update:
Mitigation has been applied and services are now back up and running.

Next Update:
The next update will be in 1 hour.

INVESTIGATING about 2 years ago - at 09/11/2023 07:05PM

Incident details:
We are investigating a performance issue which is reported from the field as tenants are slow and it is intermittently not possible to login to printers.

Start Time:
11th September 2023
5:30pm (UTC) Approximately based on field reports and early telemetry review.

Incident Scope:
US Deployment

Description:
Customers may have issues with access to their tenant and general service performance.

Next Update:
The next update will be in 1 hour.

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