Outage in uniFLOW Online

Notification of new incident. Email Print Degradation

Resolved Minor
September 18, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Incident details: We are currently investigating delays with email print processing. It may be slow to process email print jobs and lead to delays before jobs are available for release. Start Time: 18th September 2023 07:30am UTC Incident Scope:  EU Deployment Description: Customers may experience delays in retrieving email print jobs. Next Update: The next update will be in 1 hour.
Components affected
uniFLOW Online Mobile Printing
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/18/2023 10:14AM

Hello Everyone,

Update: Incident Resolved.

Date/Time: September 18th, 10:07 am UTC

We will review the findings and collected information from this incident to further improve our online services.

We are sorry for the inconvenience this has caused.

Kind Regards
Online Operations Team

IDENTIFIED about 2 years ago - at 09/18/2023 09:38AM

Update:
A possible cause has been identified and mitigating actions have been put in place.
The email print service is now busy recovering and the Operations team is monitoring the progress closely.

Next Update:
The next update will be in 1 hour.

INVESTIGATING about 2 years ago - at 09/18/2023 09:18AM

Incident details:
We are currently investigating delays with email print processing. It may be slow to process email print jobs and lead to delays before jobs are available for release.

Start Time:
18th September 2023
07:30am UTC

Incident Scope: 
EU Deployment

Description:
Customers may experience delays in retrieving email print jobs.

Next Update:
The next update will be in 1 hour.

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