Outage in uniFLOW Online
Notification of new incident. Slow performance.
Resolved Major
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Outage Details
Incident details:
We are currently monitoring an issue relating to slow performance in the EU deployment which has since been resolved.
Start Time:
26th September 2023
07:00am UTC
Incident Scope:
EU Deployment
Description:
Customers may have experienced slowness or timeouts performing certain tasks across tenants in the EU deployment between 07:00am UTC and 07:45am UTC.
Next Update:
The next update will be in 1 hour.
Components affected
uniFLOW Online Scanning uniFLOW Online Other Services uniFLOW Online Identification uniFLOW Online Reporting uniFLOW Online General Printing uniFLOW Online Mobile PrintingLatest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 09/26/2023 02:27PM
Hello Everyone,
Update: Incident Resolved.
Date/Time:
Performance issue started September 26th at 7:00am UTC and resolved at 7:50am UTC.
From the resolution of the performance issue, we saw a gradual recovery of uniFLOW SmartClients as they successfully registered throughout the day.
We will review the findings and collected information from this incident to further improve our online services. There will be a postmortem published for Major incidents (max 20 business days) once a thorough investigation has been completed.
We are sorry for the inconvenience this has caused.
Kind Regards
Online Operations Team
MONITORING
about 2 years ago - at 09/26/2023 01:25PM
Update:
We are continuing to monitor the deployment.
Next Update:
The next update will be in 1 hour.
MONITORING
about 2 years ago - at 09/26/2023 12:18PM
Update:
We are continuing to monitor the deployment.
Next Update:
The next update will be in 1 hour.
MONITORING
about 2 years ago - at 09/26/2023 11:20AM
Update:
We are continuing to monitor the deployment.
Next Update:
The next update will be in 1 hour.
MONITORING
about 2 years ago - at 09/26/2023 10:20AM
Update:
Services are still running in a stable condition. uniFLOW SmartClients may show a greyed out icon while reestablishing a connection to uniFLOW Online. We are continuing to monitor the deployment.
Next Update:
The next update will be in 1 hour.
MONITORING
about 2 years ago - at 09/26/2023 09:13AM
Update:
Services are still running in a stable condition. We are continuing to monitor the deployment.
Next Update:
The next update will be in 1 hour.
MONITORING
about 2 years ago - at 09/26/2023 08:02AM
Incident details:
We are currently monitoring an issue relating to slow performance in the EU deployment which has since been resolved.
Start Time:
26th September 2023
07:00am UTC
Incident Scope:
EU Deployment
Description:
Customers may have experienced slowness or timeouts performing certain tasks across tenants in the EU deployment between 07:00am UTC and 07:45am UTC.
Next Update:
The next update will be in 1 hour.
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