Continuation of incident: Microsoft Universal Print jobs failing: All deployments

Hello Everyone,

Update: Incident Resolved. The fix has now been successfully rolled out and all impacted tenants now have their Universal Print by Microsoft functionality restored.

Date/Time: April 9th, 3:55 pm UTC

We will review the findings and collected information from this incident to further improve our online services. There will be a postmortem published for Major (max 20 business days) incidents once a thorough investigation has been completed.

We are sorry for the inconvenience this has caused.

Kind Regards
Online Operations Team

Update:
We have begun rolling out a fix for this issue and impacted tenants will now gradually start recovering their Universal Print by Microsoft functionality.
We are monitoring the recovery of tenants and will provide an update once all impacted tenants are resolved.

Next Update:
The next update will be in 2 hours or once the issue is resolved.

Update:
We are continuing to work on a fix for the affected tenants.

Next Update:
The next update will be in 2 hours.

Update:
The NT-ware Operations team have identified a potential cause for these tenants not retrieving print jobs from Universal Print by Microsoft.
We are continuing to work on a potential fix for the affected tenants.

Next Update:
The next update will be in 2 hours.

Incident details:

Investigating:
We are investigation reports of some tenants' Universal Print by Microsoft jobs not being processed. This is a continuation of the incident reported in the EU deployment yesterday (8 April 2024).

Start Time:
11:50 UTC 8/4/2024

Incident Scope:
All Deployments.

Description:
Following the restoration of services yesterday (8 April 2024) there are still some tenants experiencing problems with Universal Print by Microsoft whereby print jobs are failing to be picked up by uniFLOW Online for further processing. Note that this is not impacting all tenants.
The NT-ware Operations team have identified a potential cause for these tenants not retrieving print jobs from Universal Print by Microsoft and are investigating it further.

Next Update:
The next update will be in 2 hours.