Outage in uniFLOW Online

Notification of new incident. Possible Mobile Print job delays: All Deployments

Resolved Minor
July 19, 2024 - Started 4 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Current state: Monitoring Start Time: 5am UTC 19-7-2024 Incident Scope:  This has impacted all mobile print services on our global deployments. Description: The faulting module would crash the host it was running on, the exact cause is under investigation. This is NOT a security issue, there is no indication of compromise. Remediation: We have removed the faulting modules; all mobile print hosts were returned to services very quickly. Next Update: The next update will be in 5 hours or if further information is available.
Components affected
uniFLOW Online Mobile Printing uniFLOW Online Mobile Printing uniFLOW Online Mobile Printing uniFLOW Online Mobile Printing uniFLOW Online Mobile Printing uniFLOW Online Mobile Printing
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/19/2024 07:43AM

Hello Everyone,

Update: Incident Resolved.

Date/Time: 6:00 am UTC 19-7-2024

We have monitored this issue for an hour and seen zero impact reporting from the field, our telemetry confirms this as well.

NT-ware Operations will close this incident as a precautionary warning only.

Kind Regards
Online Operations Team

MONITORING 4 months ago - at 07/19/2024 06:14AM

Current state: Monitoring

Start Time:
5am UTC 19-7-2024

Incident Scope: 
This has impacted all mobile print services on our global deployments.

Description:
The faulting module would crash the host it was running on, the exact cause is under investigation.
This is NOT a security issue, there is no indication of compromise.

Remediation:
We have removed the faulting modules; all mobile print hosts were returned to services very quickly.

Next Update:
The next update will be in 5 hours or if further information is available.

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