Notification of new incident. Failure and Delay of Print and Scan Jobs : EU

Hello Everyone,

Update: Incident Resolved.

Date/Time: August 12th, 8:50 am UTC">

Printing and Scanning has returned to normal.

We will review the findings and collected information from this incident to further improve our online services. There will be a postmortem published within 10 business days once a thorough investigation has been completed.

Preliminary finding:
The scaling of resources within the EU deployment was prematurely stopped resulting is a large number of jobs queueing waiting to be processed. Immediate mitigation actions were started, to meet the job demand and process the backlog quickly.

We are sorry for the inconvenience this has caused.

Kind Regards
Online Operations Team

Incident details:
Our telemetry and customer field reports have confirmed extended delays, or failure with print and scan jobs.

Start Time:
6:00 am Monday the 12th (UTC)

Incident Scope: 
All tenants on the Europe (EU) Deployment.

Description:
Print jobs and scan jobs are not processing, you can see them on the device UI but the release process fails.
This is being treated with the highest priority but the NT-ware Operations Team.

Next Update:
The next update will be in 30 minutes