Notification of new incident. Delays in print and scan job processing : EU

Hello Everyone,

Update: Incident Resolved.

Date/Time: August 22nd, 12:35 pm UTC

We will review the findings and collected information from this incident to further improve our online services. There will be a postmortem published for Major (max 20 business days) incidents once a thorough investigation has been completed.

We are sorry for the inconvenience this has caused.

Kind Regards
Online Operations Team

Update:
We are continuing to monitor the recovery of services.

Next Update:
The next update will be in 30 minutes.

Update:
We are continuing to monitor the recovery of services.

Next Update:
The next update will be in 30 minutes.

Update:
We have identified a cause for this issue which has now been resolved and we are currently monitoring the recovery of services.

Next Update:
The next update will be in 30 minutes.

Update:
We are still investigating the cause for the delay in processing of print and scan jobs.

Next Update:
The next update will be in 30 minutes.

Update:
We are still investigating the cause for the delay in processing of print and scan jobs.

Next Update:
The next update will be in 30 minutes.

Incident details:
We are currently investigating delays in processing print and scan jobs as reported by our telemetry.

Start Time:
22 August 2024
09:30 am UTC

Incident Scope: 
EU Deployment

Description:
Print and scan jobs are slow in processing.
This is being treated with the highest priority by the NT-ware Operations Team.

Next Update:
The next update will be in 30 minutes.