Outage in uniFLOW Online

Notification Update of incident. Delay in displaying user changes in the UI : EU

Resolved Minor
September 03, 2024 - Started 4 months ago - Lasted about 6 hours
Official incident page

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Outage Details

Incident details: Incident Scope: EU Deployment Description: We are currently investigating an issue relating to a delay in displaying user changes in the uniFLOW Online user interface. This is only impacting the display of changed users and their identities in the Users > Users section of the uniFLOW Online user interface. Any changes / adding / removing of users and identities are processed as normal, but the display of these are currently delayed in the Users > Users section of the uniFLOW Online user interface. This is limited to users with the Administrator and User Manager roles. Monitoring: The system is currently busy recovering and is processing recent changes with a delay. Next Update: The next update will be in 2 hours.
Components affected
uniFLOW Online Reporting uniFLOW Online General Printing uniFLOW Online Other Services uniFLOW Online Scanning uniFLOW Online Mobile Printing uniFLOW Online Identification
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/03/2024 07:42PM

This incident has been resolved.

MONITORING 4 months ago - at 09/03/2024 05:45PM

Update:
We are continuing to monitor the recovery.
Processing of changes are continuing to take place with a delay.

Next Update:
The next update will be in 2 hours.

MONITORING 4 months ago - at 09/03/2024 03:53PM

Update:
We are continuing to monitor the recovery.
Processing of changes are continuing to take place with a delay.

Next Update:
The next update will be in 2 hours.

MONITORING 4 months ago - at 09/03/2024 01:56PM

Incident details:

Incident Scope:
EU Deployment

Description:
We are currently investigating an issue relating to a delay in displaying user changes in the uniFLOW Online user interface.
This is only impacting the display of changed users and their identities in the Users > Users section of the uniFLOW Online user interface.
Any changes / adding / removing of users and identities are processed as normal, but the display of these are currently delayed in the Users > Users section of the uniFLOW Online user interface.
This is limited to users with the Administrator and User Manager roles.

Monitoring:
The system is currently busy recovering and is processing recent changes with a delay.

Next Update:
The next update will be in 2 hours.

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