Outage in uniFLOW Online

Notification of new incident. Delay in print job processing : US deployment

Resolved Minor
September 04, 2024 - Started 4 months ago - Lasted 29 minutes
Official incident page

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Outage Details

Incident details: Start Time: September 4th, 3:10 pm UTC Incident Scope:  US Deployment Description: Starting at 3:10pm UTC there was a delay in processing new print jobs specifically email print jobs. The system has since recovered as at 6:10pm UTC and we are monitoring the final recovery of the system. Next Update: The next update will be in 30 minutes.
Components affected
uniFLOW Online Mobile Printing uniFLOW Online Other Services uniFLOW Online Reporting uniFLOW Online General Printing uniFLOW Online Identification uniFLOW Online Scanning
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/04/2024 06:45PM

Hello Everyone,

Update: Incident Resolved.

Date/Time: September 4th, 6:15 pm UTC

The system has fully recovered and all job processing is back to normal.
We will review the findings and collected information from this incident to further improve our online services.

We are sorry for the inconvenience this has caused.

Kind Regards
Online Operations Team

MONITORING 4 months ago - at 09/04/2024 06:18PM

Incident details:

Start Time:
September 4th, 3:10 pm UTC

Incident Scope: 
US Deployment

Description:
Starting at 3:10pm UTC there was a delay in processing new print jobs specifically email print jobs.
The system has since recovered as at 6:10pm UTC and we are monitoring the final recovery of the system.

Next Update:
The next update will be in 30 minutes.

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