Notification of new incident. Issue printing and releasing jobs: EU

Hello Everyone,

Update: Incident Resolved.

Date/Time: 12:20pm UTC Thursday, September 5th

We will review the findings and collected information from this incident to further improve our online services. There will be a postmortem published within 20 business days once a thorough investigation has been completed.

We are sorry for the inconvenience this has caused.

Kind Regards
Online Operations Team

Hello Everyone,

We have identified the problem and taken steps to mitigate. Our telemetry confirms the printing services are recovering.

The operation team will continue to monitor the progress and reports from the field.

Regards
Online Operations Team

Incident details:
We have multiple field reports and confirmation via our telemetry that customers are having issues with printing.

Start Time:
11:30am UTC Thursday, September 5th

Incident Scope: 
EU (European Deployment)

Impact:
Users will get issues with Job Submission for most submission types.
Releasing print jobs at the device will result in an error stating the 'Selected Print job cannot be release'.

We are investigating and will update shortly.

Next Update:
The next update will be in 30 minutes.