Outage in Unit21

Investigating service disruption

Resolved Major

June 09, 2023 - Started almost 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing a service disruption in rule execution and platform latency in prod environments. Our rule execution and database teams are working to identify the problem and resolve it. Users may be experiencing significant latency in rule execution.

Components affected

Unit21 Rules Unit21 Case Management

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 06/09/2023 04:23AM

This incident has been resolved.

IDENTIFIED almost 3 years ago - at 06/09/2023 02:55AM

The issue has been identified and we're implementing a hotfix.

INVESTIGATING almost 3 years ago - at 06/09/2023 02:50AM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 06/09/2023 02:17AM

We are currently experiencing a service disruption in rule execution and platform latency in prod environments.

Our rule execution and database teams are working to identify the problem and resolve it.

Users may be experiencing significant latency in rule execution.

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