Outage in Unit21

Investigating service disruption

Resolved Major
June 08, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing a service disruption in rule execution and platform latency in prod environments. Our rule execution and database teams are working to identify the problem and resolve it. Users may be experiencing significant latency in rule execution.
Components affected
Unit21 Rules Unit21 Case Management

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/09/2023 04:23AM

This incident has been resolved.

IDENTIFIED over 2 years ago - at 06/09/2023 02:55AM

The issue has been identified and we're implementing a hotfix.

INVESTIGATING over 2 years ago - at 06/09/2023 02:50AM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 06/09/2023 02:17AM

We are currently experiencing a service disruption in rule execution and platform latency in prod environments.

Our rule execution and database teams are working to identify the problem and resolve it.

Users may be experiencing significant latency in rule execution.

Latest Unit21 outages

Partial outage on alert listing - almost 2 years ago
Unable view/edit rules - almost 2 years ago
Unable to search entities - almost 2 years ago
Auth0 preventing login - almost 2 years ago

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