Outage in Unit21
RTR service outage
Resolved MajorIncident Report
Summary AI Generated
The Unit21 RTR (Real Time Rules) service experienced a major outage lasting 67.3 hours, initially causing partial service disruption due to data availability delays and affecting some rules functionality. Most RTR functionality was gradually restored, though active rules relying on instruments data remained impacted during the recovery period. The incident was fully resolved after the team worked with their service provider to implement fixes and restore complete service functionality.
The issue has been identified and a fix is being implemented.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/19/2026 02:13AM
This incident has been resolved.
MONITORING
3 days ago - at 05/17/2026 02:38AM
Most Real Time Rules (RTR) functionality has now been restored. However, active rules that rely on instruments data are still impacted and remain unavailable at this time.
Our team is continuing to work on full recovery, and we will provide further updates as progress is made.
MONITORING
4 days ago - at 05/16/2026 09:22AM
RTR is currently experiencing a partial service disruption due to delays affecting data availability. We are actively working with our service provider to resolve the issue as quickly as possible.
MONITORING
4 days ago - at 05/16/2026 08:19AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
4 days ago - at 05/16/2026 07:24AM
We are continuing to work on a fix for this issue. Issue is discovered to only affect partial rules
IDENTIFIED
4 days ago - at 05/16/2026 06:57AM
The issue has been identified and a fix is being implemented.
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