Unit21 Outage History

The Unit21 RTR (Real Time Rules) service experienced a major outage lasting 67.3 hours, initially causing partial service disruption due to data availability delays and affecting some rules functionality. Most RTR functionality was gradually restored, though active rules relying on instruments data remained impacted during the recovery period. The incident was fully resolved after the team worked with their service provider to implement fixes and restore complete service functionality.

Unit21 experienced data ingestion delays that lasted 2.8 hours. The issue was identified and a fix was implemented, leading to full resolution of the incident.

Unit21 experienced partial failures during SAR (Suspicious Activity Report) submission for 2.1 hours. The issue affected users' ability to successfully submit SARs through the system. The problem was identified, a fix was implemented and monitored, and the incident was fully resolved.

Unit21 experienced partial failures during SAR (Suspicious Activity Report) creation for 2.6 hours. The issue was identified and a fix was implemented. The incident has been resolved.

Unit21 experienced a Databricks Compute and Lakeflow outage that impacted file exports and watchlist functionality for 1.6 hours. The incident was caused by issues with Databricks' infrastructure, and Unit21 monitored the situation while waiting for the upstream provider to restore services. The incident was resolved when Databricks restored their services.

Unit21 experienced intermittent frontend crashes that affected user access to the web interface for 37 minutes. The issue was identified and a fix was implemented to resolve the crashes. The incident was fully resolved on March 11, 2026.