Outage in UpCloud

[US-SJO1]: Compute nodes issue

Resolved Minor
May 15, 2024 - Started 4 months ago - Lasted about 13 hours
Official incident page

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Outage Details

We have identified an issue with certain compute nodes in our San Jose data centre. The problem may cause affected cloud servers to become slow or unresponsive. We are working to bring all affected servers back online and resolve the situation as soon as possible.
Components affected
UpCloud US-SJO1: Virtualization Hosts
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 05/16/2024 04:51AM

This incident has been resolved.

MONITORING 4 months ago - at 05/16/2024 12:12AM

We are continuing to monitor for any further issues.

MONITORING 4 months ago - at 05/15/2024 08:50PM

All affected services are back online.

If you have any issues please reach out to our Support team via email or live chat.

IDENTIFIED 4 months ago - at 05/15/2024 08:09PM

All affected services are back online.

If you have any issues please reach out to our Support team via email or live chat.

IDENTIFIED 4 months ago - at 05/15/2024 05:52PM

We have implemented a fix and have brought most servers back online. We are working on bringing the rest of the servers online now.

If you have any issues please reach out to our Support team via email or live chat.

IDENTIFIED 4 months ago - at 05/15/2024 04:42PM

The root cause of the issue has been identified. A portion of the San Jose data centre was affected and other services remain operational. We are working to bring all affected servers back online and resolve the situation as soon as possible.

If you have any issues please reach out to our Support team via email or live chat.

IDENTIFIED 4 months ago - at 05/15/2024 04:18PM

We have identified an issue with certain compute nodes in our San Jose data centre. The problem may cause affected cloud servers to become slow or unresponsive. We are working to bring all affected servers back online and resolve the situation as soon as possible.

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