Outage in UpCloud

[US-SJO1]: Managed Kubernetes (Deployment & Management)

Resolved Minor
October 06, 2025 - Started 24 days ago - Lasted about 12 hours
Official incident page

Incident Report

We are currently investigating an issue impacting Managed Kubernetes cluster creation and management operations in our US-SJO1 datacenter. During this time, users may experience errors provisioning new clusters, as well as making changes to existing clusters for both the cluster and its node groups. Applications and workloads on existing clusters are not impacted. We sincerely apologise for the inconvenience and will share an update as soon as we have more information.

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Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 10/07/2025 01:26PM

This incident has been resolved.

MONITORING 23 days ago - at 10/07/2025 11:34AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 23 days ago - at 10/07/2025 09:06AM

We have identified the issue affecting cluster operations in the San Jose (us-sjo1) region and are working on a fix.

INVESTIGATING 24 days ago - at 10/07/2025 01:20AM

We are currently investigating an issue impacting Managed Kubernetes cluster creation and management operations in our US-SJO1 datacenter. During this time, users may experience errors provisioning new clusters, as well as making changes to existing clusters for both the cluster and its node groups. Applications and workloads on existing clusters are not impacted. We sincerely apologise for the inconvenience and will share an update as soon as we have more information.

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