Outage in UpCloud

[FI-HEL1]: Backup availability issue

Resolved Minor

October 07, 2025 - Started 5 months ago - Lasted about 5 hours
Official incident page

Incident Report

We have identified an issue with our Backups nodes in our FI-HEL1 data centre. This issue may cause the Backups to be unavailable at this moment. We are working to restore the services and resolve the situation as soon as possible. Please note that all data is still intact. If you experience any issues, please contact our Support team via Live Chat or email support@upcloud.com We sincerely apologise for any inconvenience this may have caused and appreciate your kind patience and understanding.

Components affected

UpCloud FI-HEL1: Storage Backends

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 10/07/2025 11:34AM

This incident has been resolved.

MONITORING 5 months ago - at 10/07/2025 09:03AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 months ago - at 10/07/2025 07:16AM

We have identified an issue with our Backups nodes in our FI-HEL1 data centre. This issue may cause the Backups to be unavailable at this moment. We are working to restore the services and resolve the situation as soon as possible.

Please note that all data is still intact.

If you experience any issues, please contact our Support team via Live Chat or email support@upcloud.com

We sincerely apologise for any inconvenience this may have caused and appreciate your kind patience and understanding.

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