Outage in Updox

System Degradation

Resolved Minor
May 07, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Updox is experiencing a disruption in service. Users may experience delays when sending and receiving faxes, slowness within the web app, and errors or delays when printing. We are investigating the issue and will post updates every 30 minutes.
Components affected
Updox Updox Fax
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 05/07/2025 05:29PM

This incident has been resolved.

MONITORING about 2 months ago - at 05/07/2025 04:36PM

Our team identified the issue as packet loss between Updox and our fax carriers. This resulted in slower than normal fax processing for both inbound and outbound faxes.

The root issue has been resolved and our team is no longer observing packet loss between Updox and our fax carriers. Some faxes may still be delayed as our systems processes pending faxes and we will update when our queues have caught up. We apologize for any inconvenience this causes to your business and will keep you updated on the progress. The Updox web application is functioning normally for all other functionality.

INVESTIGATING about 2 months ago - at 05/07/2025 03:55PM

Updox is experiencing a disruption in service. Users may experience delays when sending and receiving faxes, slowness within the web app, and errors or delays when printing. We are investigating the issue and will post updates every 30 minutes.

Latest Updox outages

Service Disruption - 3 days ago
System Unavailable - 29 days ago
Service Disruption - about 1 month ago
System Unavailable - about 2 months ago

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