Outage in Updox

Updox and Amazing Charts - Login and Patient Portal

Resolved Major
November 07, 2025 - Started about 2 months ago - Lasted 4 days
Official incident page

Incident Report

Updox is experiencing a disruption in service for a subset of users. Amazing Charts users may not be able to access the Updox application, as well as send items to Patient Portal. We are partnering with Amazing Charts to investigate the issue and we will continue to provide updates as they are available.
Components affected
Updox

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/11/2025 03:38PM

This incident has been resolved. If you need further assistance, please login to Updox and click on Help (in the lower right corner) to start a live chat or email support@updox.com.

INVESTIGATING about 2 months ago - at 11/11/2025 12:52PM

Our team is in communication with Amazing Charts and we continue to partner with them to investigate the issue. We will provide updates as they are available.

INVESTIGATING about 2 months ago - at 11/10/2025 09:08PM

Our team is in communication with Amazing Charts and we continue to partner with them to investigate the issue. We will provide updates as they are available.

INVESTIGATING about 2 months ago - at 11/07/2025 08:39PM

Updox is experiencing a disruption in service for a subset of users. Amazing Charts users may not be able to access the Updox application, as well as send items to Patient Portal. We are partnering with Amazing Charts to investigate the issue and we will continue to provide updates as they are available.

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