Outage in Updox

System Unavailable

Resolved Major
November 10, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

Updox is experiencing a disruption in service. Users may not be able to access the application. We are investigating the issue and will post updates every 30 minutes.
Components affected
Updox Updox Patient Portal Updox Video Chat

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/10/2025 09:03PM

This incident has been resolved.

MONITORING about 2 months ago - at 11/10/2025 07:34PM

We have implemented a fix for the disruption in service and the issue is resolved. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.

INVESTIGATING about 2 months ago - at 11/10/2025 07:20PM

Updox is experiencing a disruption in service. Users may not be able to access the application. We are investigating the issue and will post updates every 30 minutes.

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