Outage in Uphold
SMS Delivery Issues Affecting 2FA Verification
Resolved Minor
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Outage Details
We’re currently experiencing issues with SMS delivery due to a vendor-side outage. This is affecting 2FA (two-factor authentication) for login and certain transactions.
Our vendor has identified the cause and is working to resolve the issue. We’ll provide an update as soon as more information becomes available.
Thank you for your patience as we work to restore full functionality.
Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 08/29/2025 09:59AM
This incident has been resolved.
MONITORING
20 days ago - at 08/28/2025 09:29PM
Services appear to have stabilised.
While the underlying issue appears resolved, it's possible some customers may still experience issues. We’ll continue to monitor closely over the next 12 to 24 hours to ensure full recovery.
MONITORING
21 days ago - at 08/28/2025 08:49PM
Our vendor is reporting a gradual recovery of SMS short-code services. This issue had been affecting 2FA (two-factor authentication) for login and certain transactions.
Some customers may still experience intermittent issues as services stabilise. We'll continue to monitor progress and share further updates as needed.
Thank you for your continued patience.
IDENTIFIED
21 days ago - at 08/28/2025 05:03PM
We’re currently experiencing issues with SMS delivery due to a vendor-side outage. This is affecting 2FA (two-factor authentication) for login and certain transactions.
Our vendor has identified the cause and is working to resolve the issue. We’ll provide an update as soon as more information becomes available.
Thank you for your patience as we work to restore full functionality.
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