Outage in Upscribe

Degraded Performance with Merchant and Customer Portal

Resolved Minor
June 30, 2022 - Started over 3 years ago - Lasted 11 minutes
Official incident page

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Outage Details

We are currently investigating degraded performance in the Merchant and Customer Portal that is impacting accessibility to both platforms, including nightly processes to run orders from the prior day. We have all hands on deck and we'll have an update here every hour until we have a monitoring status. Next update at or before 11:20AM EST/8:20AM PST.
Components affected
Upscribe Admin Portal Upscribe API Upscribe Checkout
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 06/30/2022 02:31PM

A fix has been implemented and we are currently monitoring the results. We will update when we see that system status has returned to normal and errors have leveled off.

IDENTIFIED over 3 years ago - at 06/30/2022 02:27PM

We have a resolution underway. Thank you for your patience. Our next update will be at or before 11:27AM EST/8:27AM PST.

INVESTIGATING over 3 years ago - at 06/30/2022 02:20PM

We are currently investigating degraded performance in the Merchant and Customer Portal that is impacting accessibility to both platforms, including nightly processes to run orders from the prior day. We have all hands on deck and we'll have an update here every hour until we have a monitoring status. Next update at or before 11:20AM EST/8:20AM PST.

Latest Upscribe outages

Checkout Inaccessible - over 1 year ago
API ingress latency & errors - almost 2 years ago
Delays with subscription creation - about 2 years ago
Partial Sevice Outage - over 2 years ago
Refund Timeout Error - about 3 years ago

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