Outage in Upscribe

API ingress latency & errors

Resolved Major
November 24, 2023 - Started about 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We're currently investigating unexpected API errors due to high latency. These errors may be affecting checkout
Components affected
Upscribe API Upscribe Checkout
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/24/2023 07:18PM

All systems are remaining fully operational. API latency, errors, and other metrics have returned to normal. We will continue to monitor, however this incident is now resolved.

MONITORING about 1 year ago - at 11/24/2023 05:11PM

Our APIs are operating normally again. Checkout functionality is fully restored at this point. We're continuing to monitor closely

INVESTIGATING about 1 year ago - at 11/24/2023 04:57PM

Our APIs have improved, and we are showing checkouts processing, but we are still investigating higher than normal error rates.

INVESTIGATING about 1 year ago - at 11/24/2023 04:33PM

We're continuing to investigate the cause of the outage. Our APIs are timing out. Subscription checkouts are being impacted while we attempt to restore service.

INVESTIGATING about 1 year ago - at 11/24/2023 04:07PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 11/24/2023 04:07PM

We're currently investigating unexpected API errors due to high latency. These errors may be affecting checkout

Latest Upscribe outages

Checkout Inaccessible - 8 months ago
Partial Sevice Outage - over 1 year ago
Refund Timeout Error - over 2 years ago
Checkout is Down - over 2 years ago

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