Outage in Upscribe

Checkout is Down

Resolved Minor
July 28, 2022 - Started over 3 years ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating reports of users unable to access Checkout or the Admin Portal. We will continue to update regularly until we have a monitoring status.
Components affected
Upscribe Admin Portal Upscribe Checkout

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 07/28/2022 10:15AM

We believe we have resolved the issue of users being able to access Checkout, Admin, and Customer Portal. We will continue to monitor and we will update when we see that errors have leveled off. Thank you for your patience.

IDENTIFIED over 3 years ago - at 07/28/2022 08:49AM

We are still working on a full resolution. Thanks so much for your patience. Next update at or before 5:50 AM EST/2:50 AM PST.

IDENTIFIED over 3 years ago - at 07/28/2022 07:58AM

We've identified the cause of the outage and are still working on a full resolution. Thanks so much for your patience. Next update at or before 4:58 AM EST/1:58 AM PST.

IDENTIFIED over 3 years ago - at 07/28/2022 06:57AM

We've identified the cause of the outage and are still working on a full resolution. Thanks so much for your patience. Next update at or before 3:58 AM EST/12:58 AM PST.

IDENTIFIED over 3 years ago - at 07/28/2022 06:03AM

We've identified the cause of the outage and are actively working on a resolution. Our next update will be at or before 3:03AM EST/12:03 AM PST. Thank you for your patience.

INVESTIGATING over 3 years ago - at 07/28/2022 05:57AM

We are investigating reports of users unable to access Checkout or the Admin Portal. We will continue to update regularly until we have a monitoring status.

Latest Upscribe outages

Checkout Inaccessible - over 1 year ago
API ingress latency & errors - almost 2 years ago
Delays with subscription creation - over 2 years ago
Partial Sevice Outage - over 2 years ago
Refund Timeout Error - about 3 years ago

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