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The backlog has been completely processed and we are operating normally again. This incident is now resolved.
We have increased parallelism to work quicker through the backlog. We expect to be caught up within the hour.
A fix has been deployed and we are monitoring as the system begins processing the backlog of new subscription orders
We've identified the root cause and are working on a fix
We're currently investigating an issue in our background processes causing significant delays in the creation of subscriptions
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