Outage in Upserve

Offline Mode 10/2

Resolved Major
October 03, 2022 - Started about 3 years ago - Lasted about 19 hours
Official incident page

Incident Report

Our engineering team continues to investigate connectivity issues and your Upserve Point of Sale may be in offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
Components affected
Upserve POS App and HQ Upserve Payments
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Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 10/03/2022 05:28PM

Since our last update, our 3rd Party Payment Processor Partner Fiserv/First Data has taken action to resolve their service incident affecting declined card transactions for Upserve customers.

Upserve has observed a lower rate of declined transactions and customers previously operating in offline mode are now returning to normal operation.

Upserve will continue to monitor this incident further prior to declaring the incident as resolved.

IDENTIFIED about 3 years ago - at 10/03/2022 03:55PM

Our engineering team is continuing to investigate elevated error rates on card transactions due to an outage with Fiserv/First Data, our 3rd Party Payment Processor. Your Upserve Point of Sale may still be in Offline Mode for this reason. We are continuing to work with Fiserv/First Data to resolve this outage. We will update this page as soon as an update becomes available.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

IDENTIFIED about 3 years ago - at 10/03/2022 02:43PM

Our engineering team is continuing to investigate elevated error rates on card transactions due to an outage with Fiserv/First Data, our 3rd Party Payment Processor. Your Upserve Point of Sale may still be in Offline Mode for this reason. We are continuing to work with Fiserv/First Data to resolve this outage. We will update this page as soon as an update becomes available.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

IDENTIFIED about 3 years ago - at 10/03/2022 11:53AM

Our engineering team is continuing to investigate higher than normal decline rates on credit card transactions due to a 3rd Party Payment Processing issue. Your Upserve Point of Sale may still be in Offline Mode for this reason. We are continuing to work with our 3rd Party Payment Partner to resolve this outage.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

IDENTIFIED about 3 years ago - at 10/03/2022 12:47AM

Our engineering team is continuing to investigate higher than normal decline rates on credit card transactions due to a 3rd Party Payment Processing issue. Your Upserve Point of Sale may be in Offline Mode for this reason.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.

IDENTIFIED about 3 years ago - at 10/03/2022 12:46AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 3 years ago - at 10/03/2022 12:45AM

Our engineering team is continuing to investigate higher than normal decline rates on credit card transactions due to a 3rd Party Payment Processing issue. Your Upserve Point of Sale may be in Offline Mode for this reason.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.

IDENTIFIED about 3 years ago - at 10/02/2022 11:40PM

Our engineering team has detected possible payment delays due to our 3rd party processing partner. Your Upserve POS may be in offline mode.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.

INVESTIGATING about 3 years ago - at 10/02/2022 10:54PM

Our engineering team continues to investigate connectivity issues and your Upserve Point of Sale may be in offline mode.


Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

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