Outage in Upserve

Offline Mode 11/6

Resolved Minor
November 06, 2022 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

Our engineering team continues to investigate connectivity issues and your Upserve Point of Sale may be in offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
Components affected
Upserve POS App and HQ Upserve Payments
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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 11/06/2022 10:03AM

Since our last update, we have observed merchants that had previously been operating in offline mode have returned to normal operation, and this connectivity incident is resolved.
If you have any questions, please contact our support team via chat in-app or at help.upserve.com.

MONITORING almost 3 years ago - at 11/06/2022 08:48AM

We have observed merchants return to normal operations that had previously been operating in offline mode.
We will continue to monitor this issue before resolving.
If you have any questions, please contact our support team via chat in-app or at help.upserve.com.

IDENTIFIED almost 3 years ago - at 11/06/2022 08:43AM

Our engineering team continues to investigate connectivity issues and your Upserve Point of Sale may be in offline mode.
Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

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