Outage in Upserve

Payment Declines

Resolved Minor
November 18, 2022 - Started almost 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

One of our third party payment processors is investigating higher than normal decline rates on credit card transactions. Your U-Series Point of Sale may be in Offline Mode as a result. Offline mode allows you to continue operating and collecting credit card payments. For more information on offline mode, visit help.upserve.com
Components affected
Upserve POS App and HQ Upserve Payments
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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 11/19/2022 02:27AM

Our third party partner has resolved issues with connectivity and your Point of Sale should be operating continuously online.

MONITORING almost 3 years ago - at 11/19/2022 01:55AM

Our engineers have observed credit card decline rates return to expected levels and restaurants that had been operating in offline mode have returned to normal operation.

We are continuing to monitor resolution of the service disruption by one of our third party payment processors, and will update you again before fully resolving this incident.

IDENTIFIED almost 3 years ago - at 11/19/2022 01:39AM

One of our third party payment processors is investigating higher than normal decline rates on credit card transactions. Your U-Series Point of Sale may be in Offline Mode as a result.

Offline mode allows you to continue operating and collecting credit card payments. For more information on offline mode, visit https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

INVESTIGATING almost 3 years ago - at 11/19/2022 01:10AM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 11/19/2022 12:57AM

One of our third party payment processors is investigating higher than normal decline rates on credit card transactions. Your U-Series Point of Sale may be in Offline Mode as a result.

Offline mode allows you to continue operating and collecting credit card payments. For more information on offline mode, visit help.upserve.com

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