Outage in Upserve

6/16/2023 Database Maintenance

Resolved Minor
June 15, 2023 - Started over 2 years ago - Lasted about 16 hours
Official incident page

Incident Report

U-Series is undergoing scheduled database maintenance between 3:00 AM-5:00 AM EDT on Friday, June 16th 2023. Impact of this maintenance should be minimal, but customers may experience a brief lapse in POS connectivity during this time. This should last no more than 20 minutes and will resolve on its own. To review best practices while operating in Offline Mode please visit https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
Components affected
Upserve POS App and HQ Upserve Payments
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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/16/2023 01:05PM

This incident has been resolved.

MONITORING over 2 years ago - at 06/15/2023 09:35PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 2 years ago - at 06/15/2023 09:34PM

U-Series is undergoing scheduled database maintenance between 3:00 AM-5:00 AM EDT on Friday, June 16th 2023. Impact of this maintenance should be minimal, but customers may experience a brief lapse in POS connectivity during this time. This should last no more than 20 minutes and will resolve on its own.

To review best practices while operating in Offline Mode please visit https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

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