Outage in Upserve

12/6/24 Increase in reports of terminals in offline mode

Resolved Major
December 07, 2024 - Started 15 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Upserve POS App and HQ
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 12/07/2024 02:15AM

Since our last update, we have observed merchants that had previously reported terminals in offline mode have returned to normal operation, and this incident is resolved.

If you have any questions, please contact our support team via chat in-app or at help.upserve.com.

MONITORING 15 days ago - at 12/07/2024 01:36AM

We have observed merchants return to normal operations that had previously been operating in offline mode.

We will continue to monitor this issue before resolving.

If you have any questions, please contact our support team via chat in-app or at help.upserve.com.

INVESTIGATING 15 days ago - at 12/07/2024 12:51AM

We are currently investigating this issue.

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