Outage in Userlike

Documented Content Security Policy violated

Resolved Major
September 20, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

In our release on the evening of Friday, September 19th, we released changes that conflicted with our documented Content Security Policy. As a consequence, Website Widgets integrated on websites using our documented Content Security Policy no longer load. Websites not using CSP are not affected. We are working on rolling back the relevant changes.
Components affected
Userlike Website Messenger

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/20/2025 12:41PM

This incident has been resolved.

MONITORING about 2 months ago - at 09/20/2025 12:22PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 09/20/2025 10:47AM

In our release on the evening of Friday, September 19th, we released changes that conflicted with our documented Content Security Policy. As a consequence, Website Widgets integrated on websites using our documented Content Security Policy no longer load. Websites not using CSP are not affected.

We are working on rolling back the relevant changes.

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