Outage in UserVoice

Emails Not Being Received

Resolved Major
March 22, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

The following notification emails are affected (Legacy HelpDesk/Ticketing features are not impacted): - New Comment - Supporter Message - Feature Update - Suggestion AutoResponse - Public Status Update - Internal Status Update - Discovery Account Create - Validation Account Create - Validation Invitation - One:One Comms - Outreach The provider we use to send these emails is currently investigating the issue.
Components affected
UserVoice Email (delivery)

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/22/2023 09:26PM

The cause was identified and the issue has been resolved.

Issue: The email template configured for these types of notification emails had an error during editing.
Fix: The template has been reverted back to a working version.

INVESTIGATING over 2 years ago - at 03/22/2023 08:39PM

The following notification emails are affected (Legacy HelpDesk/Ticketing features are not impacted):

- New Comment
- Supporter Message
- Feature Update
- Suggestion AutoResponse
- Public Status Update
- Internal Status Update
- Discovery Account Create
- Validation Account Create
- Validation Invitation
- One:One Comms
- Outreach

The provider we use to send these emails is currently investigating the issue.

Latest UserVoice outages

Experiencing Timeouts: Admin Console and API May Not Load - 6 months ago
Profile Creation Via Email & Password Outage - 7 months ago
Public Status Update Emails - about 1 year ago
Intermittent DNS Resolution Issues - over 1 year ago
Issues with search on newly created ideas - over 1 year ago

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