Outage in UserVoice

Increased Site Errors

Resolved Major
July 11, 2023 - Started over 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating an issue resulting in a significantly increased error rate accessing the UserVoice application.
Components affected
UserVoice Search UserVoice Email (delivery) UserVoice User Analytics UserVoice Web Portal (subdomain) UserVoice Admin Console UserVoice API UserVoice Helpdesk API UserVoice Widgets UserVoice Email (incoming)

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 07/11/2023 01:03PM

This incident has been resolved.

MONITORING over 2 years ago - at 07/11/2023 10:11AM

A fix has been implemented and we are confiming no existing issues remain.

INVESTIGATING over 2 years ago - at 07/11/2023 09:34AM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 07/11/2023 09:33AM

We are currently investigating an issue resulting in a significantly increased error rate accessing the UserVoice application.

Latest UserVoice outages

Experiencing Timeouts: Admin Console and API May Not Load - 6 months ago
Profile Creation Via Email & Password Outage - 7 months ago
Public Status Update Emails - about 1 year ago
Intermittent DNS Resolution Issues - over 1 year ago
Issues with search on newly created ideas - over 1 year ago

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