Outage in UserVoice

Infrastructure Issue

Resolved Major
August 25, 2023 - Started about 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an infrastructure issue causing errors and slow performance.
Components affected
UserVoice User Analytics UserVoice Helpdesk API UserVoice Widgets UserVoice Email (incoming) UserVoice Email (delivery) UserVoice Search UserVoice Web Portal (subdomain) UserVoice Admin Console UserVoice API

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/25/2023 05:13PM

This incident has been resolved.

MONITORING about 2 years ago - at 08/25/2023 02:32PM

We have mitigated DB issue and are monitoring to confirm.

INVESTIGATING about 2 years ago - at 08/25/2023 01:58PM

We are currently investigating an infrastructure issue causing errors and slow performance.

Latest UserVoice outages

Experiencing Timeouts: Admin Console and API May Not Load - 6 months ago
Profile Creation Via Email & Password Outage - 7 months ago
Public Status Update Emails - about 1 year ago
Intermittent DNS Resolution Issues - over 1 year ago
Issues with search on newly created ideas - over 1 year ago

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