Outage in UserVoice
Portal Outage
Resolved Major
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Outage Details
We are currently investigating this issue.
Components affected
UserVoice Email (delivery) UserVoice Search UserVoice User Analytics UserVoice Web Portal (subdomain) UserVoice Admin Console UserVoice API UserVoice Helpdesk API UserVoice Widgets UserVoice Email (incoming)Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 11/02/2023 12:55AM
A security hardening aspect of our cluster infrastructure inadvertently prevented a healthy restart of our load-balancing services. This caused a propogation failure that prevented traffic from being served. We have resolved the issue and are investigating additional testing resources to verify it can't reoccur.
MONITORING
over 1 year ago - at 11/02/2023 12:00AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
over 1 year ago - at 11/01/2023 11:44PM
We are currently investigating this issue.
Latest UserVoice outages
Experiencing Timeouts: Admin Console and API May Not Load - about 1 month ago
Profile Creation Via Email & Password Outage - 2 months ago
Public Status Update Emails - 8 months ago
Intermittent DNS Resolution Issues - 12 months ago
Issues with search on newly created ideas - about 1 year ago
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