Outage in USG Services

Mitel Phone System Issues Reported

Resolved Minor
September 04, 2024 - Started 4 months ago - Lasted about 15 hours
Official incident page

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Outage Details

Information Technology Services (ITS) is currently investigating reports of an issue with the phone system. Affected users can submit a support request via Email at: helpdesk@usg.edu, Email: oneusgsupport@usg.edu, or via Self Service at: https://usg.service-now.com/usgsp If your matter is of an urgent nature, please contact the ITS Helpdesk after-hours on call phone at 404-831-3669.
Components affected
USG Services USO Athens Office USG Services USO Shared Services Center USG Services USO Telephone System USG Services USO Atlanta Office
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/05/2024 12:33PM

After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of the Mitel phone system. The system should continue operating normally.

In the event that you experience any further issues with Mitel, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

MONITORING 4 months ago - at 09/04/2024 10:23PM

Information Technology Services (ITS) has restored full functionality of the Mitel phone system. We will continue to monitor this system for stability. If you are still experiencing issues with Mitel phones, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

INVESTIGATING 4 months ago - at 09/04/2024 10:02PM

Information Technology Services (ITS) is currently investigating reports of an issue with the phone system. Affected users can submit a support request via Email at: helpdesk@usg.edu, Email: oneusgsupport@usg.edu, or via Self Service at: https://usg.service-now.com/usgsp

If your matter is of an urgent nature, please contact the ITS Helpdesk after-hours on call phone at 404-831-3669.

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